Shipping Policy

Last Updated: March 2026

At TempoTec, we are committed to delivering our high-fidelity audio products to audiophiles worldwide. Please review our shipping policy to understand our processes, timelines, and your responsibilities as a buyer.

I. Order Processing Timeline

• Handling Time: Once your order is confirmed, we will process and ship your package within 1-3 business days (excluding weekends and holidays).
• Shipping Confirmation: You will receive an automated email containing your tracking number as soon as the package is handed over to our logistics partner.

II. Delivery Estimates & Guarantee

• Asia-Pacific (incl. HK/Taiwan): 5–7 business days.
• North America & Europe: 7–20 business days.
• Rest of the World: 15–30 business days.
• 90-Day Delivery Guarantee: While average delivery takes 5–30 days, we provide a 90-day guaranteed delivery window.
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III. Special Note: Battery-Powered Devices

To comply with aviation safety regulations, products containing lithium batteries (e.g., V1, V3，V6) are shipped via dedicated battery-safe carriers, which may add 3-5 business days to the processing time.

IV. How to Track Your Order

You can use the "Track Your Order" tool at the top menu on our site, or visit the official portals:

• For tracking numbers starting with "YT": www.yunexpress.com.
• For SF Express (Taiwan/HK): www.sf-express.com.
• For all other tracking numbers: https://track.yw56.com.cn/en/index (Yanwen).

V. Customs, Duties, and Taxes (IOSS & DDP)

• European Union (Orders ≤ €150): VAT is pre-paid via IOSS. No additional fees should be charged upon delivery.
• DDU Model (All other regions): Orders are shipped Delivered Duty Unpaid. The buyer is responsible for all local import duties and taxes.

VI. Regional Identification Requirements (Mandatory)

For certain regions, customs authorities require specific identification to release the package:

• Taiwan: You must provide your Taiwan ID Number and complete the EZ WAY app authentication.
• Brazil/Chile: A valid CPF/RUT (Tax ID) is mandatory.
• Failure to Provide: If you refuse to provide the required ID, we cannot ship your order, or the package will be abandoned by customs without a refund.

VII. Refusal of Delivery & Abandonment

If a package is abandoned because the customer refuses to pay customs duties, fails to provide a Tax ID/Identity information, or fails to pick up the item, NO REFUND will be issued.

VIII. Contact Us

• Email: service@tempotec.net
• Support Hours: Monday - Friday, 9 AM - 6 PM (GMT+8)